Refund policy

Welcome to Fusion Attire!

 Because we operate as a designer marketplace hosting independent apparel brands, our return structures vary depending on whether an item is created as a ready-to-ship piece or custom-made just for you. Please review our official policy below before completing your purchase.

1. Ready-to-Ship Items

  • Return Window: You have 7 days from the exact date of courier delivery to log a return request.

  • Condition: Items must be unworn, unwashed, unaltered, and with all original Fusion Attire tags still attached.

  • Fulfillment: Approved returns for ready-to-ship items will be processed for a marketplace store credit or a direct exchange, subject to stock availability.

2. Made-to-Order & Custom Items

  • Bespoke Nature: Because Made-to-Order pieces are commissioned and handcrafted specifically to your personal measurements or style specifications, all Made-to-Order sales are final.

  • Exchanges for Fit: If a Made-to-Order item arrives with a significant fitting discrepancy compared to the size or measurements ordered, please notify us immediately. We will coordinate directly with the independent designer to facilitate necessary alterations or an exchange where applicable.

  • Cancellations: Once a Made-to-Order purchase is finalized and production begins, the order cannot be canceled or refunded.

3. Damaged or Defective Deliveries

  • If an item arrives damaged, defective, or incorrect due to a platform processing error, please take clear photographs of the defect and notify our support team within 48 hours of delivery.

  • We will cover any return logistics costs via our courier partners to ensure the item is replaced or fixed by the designer immediately.

4. How to Initiate a Return

To log a return, exchange, or alteration request, please contact our support desk:

  • Email: info@fusionattire.co.bw

  • Please include your Order Number (e.g., #FA-1001) and explicit photos of the item if you are reporting a defect.