Questions
The ones we get asked most.
For buyers
Can I return something if I change my mind?
For made-to-order and bespoke pieces, no the designer produced it specifically for you. For ready-to-ship pieces, yes within 7 working days of delivery, unworn. You cover return shipping for change-of-mind returns.
What if my order does not arrive?
WhatsApp us at +267 75 932 721 with your order number. We track it down and sort it.
What does Fusion Verified mean?
A Fusion team member physically visited the designer's workspace, reviewed their products, assessed their quality, and measured their pieces to our AfriSize standard. The badge means that work was done.
How does AfriSize work?
It is our own sizing framework built for African body proportions. Every listing shows measurements in centimetres. See our AfriSize guide to find your Go to AfriSize Guide
What is the difference between Ready to Ship, Made to Order, and Bespoke?
Ready to Ship: stock is held. Ships within 48 hours.
Made to Order: produced after you purchase. Lead time shown on the listing (usually 5–14 days).
Bespoke: made to your measurements. You provide your measurements at checkout. Lead time 10–21 days.
How long does delivery take?
Gaborone: same-day (orders before 13:00). Greater Gaborone: next day. Domestic Botswana: 2–5 working days. South Africa: 5–10 working days.
For designers
How much does it cost to join Fusion?
Nothing upfront. No monthly fee. Fusion takes 20% commission on every sale. You keep 80%. If you do not sell, you pay nothing.
What happens during the verification visit?
A Fusion team member comes to your workspace. They look at your finished products, your workspace, your operation. 60–90 minutes. You receive a specific assessment within 24 hours.
When do I get paid?
Every Saturday. Your share of any delivered order that week is transferred to your registered bank account. You receive a WhatsApp statement showing every order, the Fusion commission, and your net payment.