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Fusion Attire Returns and Refunds Policy

At Fusion Attire, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward returns and refunds process. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Refunds

1. Timeframe:

   • You may return items within 14 days of receiving your order.

   • Returns requested after 14 days will not be accepted.

2. Condition of Items:

   • Items must be unused, in their original condition, and in the original packaging with all tags attached.

   • Items that show signs of wear, damage, or alteration will not be accepted for return.

3. Proof of Purchase:

   • A valid proof of purchase (e.g., order confirmation email, invoice) must accompany all returns.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Sale items or items marked as "final sale."

• Personalized or custom-made items.

• Underwear, swimwear, and other intimate apparel for hygiene reasons.

• Items damaged due to misuse or negligence.

3. Return Process

1. Initiate a Return:

   • Contact our customer service team at fusionattire198@gmail.com or +267 77967389 to initiate a return.

   • Provide your order number, the item(s) you wish to return, and the reason for the return.

2. Return Authorization:

   • We will provide you with a Return Authorization Number (RAN) and instructions for returning the item(s).

   • Returns without a RAN will not be accepted.

3. Packaging and Shipping:

   • Securely package the item(s) in the original packaging.

   • Include the RAN, proof of purchase, and a completed return form (if provided).

   • Ship the item(s) to the address provided by our team.

4. Return Shipping Costs:

   • Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

4. Refund Process

1. Inspection of Returned Items:

   • Once we receive your return, we will inspect the item(s) to ensure they meet our return eligibility criteria.

   • This process typically takes 3-5 business days.

2. Approval of Refund:

   • If the item(s) are approved for a refund, we will process the refund within 7 business days.

   • Refunds will be issued to the original payment method used for the purchase.

3. Refund Amount:

   • The refund will include the purchase price of the item(s) and any applicable taxes.

   • Shipping costs are non-refundable unless the return is due to an error on our part.

4. Notification:

   • You will receive an email notification once your refund has been processed.

5. Exchanges

1. Eligibility:

   • Exchanges are subject to the same eligibility criteria as returns.

   • Exchanges are only available for items of equal or lesser value.

2. Process:

   • Contact our customer service team to request an exchange.

   • Follow the same return process outlined above.

   • Once we receive and approve the returned item(s), we will ship the replacement item(s) to you.

3. Shipping Costs:

   • Customers are responsible for the cost of return shipping for exchanges.

   • We will cover the cost of shipping the replacement item(s) to you.

6. Damaged or Defective Items

1. Reporting Issues:

   • If you receive a damaged or defective item, contact us immediately at admin@fusionattire.store or +267 77967389.

   • Provide your order number, photos of the damaged or defective item, and a detailed description of the issue.

2. Resolution:

   • We will investigate the issue and provide a resolution within 5 business days.

   • If the item is confirmed to be damaged or defective, we will offer a replacement or refund, including any applicable shipping costs.

7. Late or Missing Refunds

1. Check Your Account:

   • If you have not received your refund within 10 business days, check your bank account or contact your credit card company.

   • Processing times may vary depending on your payment method.

2. Contact Us:

   • If you still have not received your refund, contact us at [your email address] or [your phone number] for assistance.

8. Cancellations

1. Before Shipping:

   • If you wish to cancel your order, contact us immediately.

   • If your order has not yet been shipped, we will cancel it and issue a full refund.

2. After Shipping:

   • If your order has already been shipped, you may return it following the standard return process once you receive it.
     

9. Contact Information

For any questions or concerns regarding our Returns and Refunds Policy, please contact us at:

• Email: admin@fusionattire.store

• Phone: +267 75932721 or +267 77967389

10. Policy Updates

• We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and will apply to all orders placed after the effective date of the change.