Shipping & Delivery

We currently deliver within Botswana only.

Ready Stock

We dispatch a Ready Stock order within 2 business days of your payment being confirmed. We notify you on WhatsApp once your order has been dispatched.

Made-to-Order

Every Made-to-Order product page states the production lead time before you pay typically 2 to 3 days. This is the time the designer needs to produce your item. Delivery time is added once the item is dispatched.

Custom Commission

Because every Custom Commission is different, your designer agrees a production timeline with you during your consultation, before you approve the specification. There is no standard lead time for this category.

Before any dispatch

The designer lays the garment flat, measures it and sends us a photograph. Without that photograph, the order is not dispatched.

There is no free-delivery threshold. Delivery is paid in full together with your order, before dispatch. Couriers never collect cash.

We use Remoo Deliveries within Gaborone, and Sprint Couriers everywhere else in Botswana.

We notify you on WhatsApp when your order is dispatched and when it is out for delivery.

If a delivery attempt fails because of you for example because no one is available to receive it, or because the address you gave us is incomplete or incorrect we will contact you to arrange redelivery. Redelivery is charged at the full delivery rate.

An order that is not collected or redelivered within 7 days is cancelled. Ready Stock is refunded at the item price minus all delivery fees. Made-to-Order and Custom Commission orders are not refunded.

If a delivery attempt fails because of the courier or because of an error on our part, we arrange redelivery at no cost to you.

Risk in your order passes to you once it is delivered to the address you provided. Ownership passes once we have received payment in full.

We are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, customs, extreme weather or public holidays. We will keep you informed of any significant delay.

If your order arrives damaged, report it within 48 hours of delivery with photographs of the outer packaging and the item, as set out in our Returns, Cancellations and Refunds Policy, section 5. Where damage in transit is confirmed, the cost is borne by Fusion Attire.

• Collection of returns covered in our Returns, Cancellations and Refunds Policy.
• Cancelling or returning an order covered in our Returns, Cancellations and Refunds Policy.